Refund policy
Last updated: July 02, 2026
At Goofy Cozy, we want you to be satisfied with your purchase. If you need to return an item or request a refund, the following terms apply.
This policy applies to purchases made through www.goofycozy.com, without prejudice to any consumer rights that may apply under applicable law.
1. Right of Withdrawal
If you are a consumer residing in the European Union, you have, where applicable, a legal right to withdraw from your purchase within 14 calendar days from the day you, or a person designated by you other than the carrier, receives the product.
You do not need to provide a reason for exercising this right.
To exercise your right of withdrawal, you must notify us of your decision within the applicable period by contacting:
After receiving your request, we will provide you with the applicable return instructions.
2. Return Conditions
Returned products should, to the extent reasonably possible, remain in a condition that allows their nature, characteristics, and functionality to be assessed.
Customers may handle or try the product only to the extent necessary to determine its characteristics and functionality, in a manner similar to what would reasonably be possible in a physical store.
If a product has been used, washed, damaged, or handled beyond what is necessary to assess its characteristics and functionality, the refund may be reduced to the extent permitted by applicable law.
We recommend keeping the original packaging whenever reasonably possible.
3. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us at:
Please include your order number and, when necessary, photographs or videos showing the issue.
We will review the case and, where applicable, provide an appropriate solution in accordance with applicable law, which may include replacement, repair, price reduction, or refund depending on the circumstances and applicable legal rights.
4. Products Excluded from Returns
Certain products may be excluded from the right of withdrawal where permitted by applicable law.
This may include products that, for health protection or hygiene reasons, are not suitable for return after being unsealed, where such an exception legally applies.
This exception does not automatically apply to every product and does not limit any legal consumer rights where applicable law provides otherwise.
5. Return Shipping Costs
When exercising a legal right of withdrawal, the customer will be responsible for the direct cost of returning the product where applicable law permits such costs to be charged to the consumer and where Goofy Cozy has provided the required information beforehand.
If the return is due to a defective, incorrect, or misrepresented product, Goofy Cozy will cover the costs required by applicable law.
6. Refunds
Once a return has been approved, we will process the refund in accordance with applicable law.
Where the legal right of withdrawal applies, we will refund the payments received from the customer, including the cost of standard initial delivery where legally required.
If the customer selected a more expensive shipping method than the least expensive standard delivery option offered by Goofy Cozy, any additional amount resulting from that choice may not be refundable where applicable law permits.
Refunds will normally be issued using the same payment method used for the original purchase, unless another method is expressly agreed upon and permitted by applicable law.
7. Refund Timing
Where the legal right of withdrawal is exercised, Goofy Cozy may delay the refund until the returned products have been received or the customer provides evidence that the products have been sent back, whichever occurs first, where permitted by applicable law.
The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, payment provider, or payment method.
8. Returns Due to Change of Mind
If you simply change your mind about a purchase, you may request a return where you have a legal right to do so and the applicable conditions are satisfied.
Please contact us before sending any product back.
Do not send products to an address that has not been confirmed by our customer service team.
9. Refused or Uncollected Packages
If an order is refused, not collected, or returned to the sender for reasons attributable to the recipient, including certain issues involving the address provided, missing documentation, or failure to complete required import procedures, any refund will be handled in accordance with applicable law and the specific circumstances of the order.
Shipping, return, or handling costs may only be deducted from a refund where permitted by applicable law.
10. International Orders
Orders shipped outside the European Union may be subject to customs procedures, taxes, duties, and other requirements imposed by the destination country.
Import taxes, duties, or other charges imposed by the destination country's authorities are not automatically refundable by Goofy Cozy.
Return and refund rights will be determined by the law applicable to the consumer and the specific circumstances of the order.
11. How to Request a Return
To request a return or refund, contact us at:
Please include:
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Order number
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Name used when placing the order
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Reason for the return, where applicable
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Photos or videos if the product is defective or damaged
Our team will review your request and provide the next steps.
Do not send any product back before receiving instructions from our team.
12. Legal Consumer Rights
This Return & Refund Policy is not intended to exclude, restrict, or replace any legal rights available to consumers under applicable law.
Where consumer protection legislation provides additional or different rights, those rights will prevail over any provision of this policy to the extent required by law.
13. Contact
For any questions regarding returns or refunds:
Goofy Cozy
Email: thegoofycozy@gmail.com
Website: www.goofycozy.com