Shipping policy

Last updated: July 02, 2026

At Goofy Cozy, we ship our products internationally. We carefully prepare and dispatch every order, but international deliveries may be affected by circumstances outside our direct control, including customs procedures, import regulations, carrier delays, weather conditions, holidays, or other unforeseen circumstances.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Processing time includes:

  • Order verification

  • Product preparation

  • Quality control

  • Packaging

  • Handover to our shipping carrier

Orders are not normally processed on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

2. Shipping Times

Our estimated international shipping time is:

8–14 business days

Shipping times are estimates and are not guaranteed delivery dates.

The estimated shipping period begins once the order has been processed and handed over to the shipping carrier.

Therefore, the normal estimated timeframe from placing an order to delivery is approximately:

9–17 business days, excluding weekends, public holidays, customs clearance, and exceptional carrier delays.

3. Customs & Import Delays

International orders may be subject to customs inspections, import procedures, documentation requirements, or other controls imposed by the destination country.

Customs clearance times are not included in our estimated 8–14 business day shipping timeframe.

Customs authorities in certain countries may require additional information, documentation, payments, or action from the recipient before an order can be released.

Customs processing times vary significantly between countries and may sometimes take longer than expected.

This can occur, for example, in countries where international shipments are subject to additional customs verification or import procedures, including but not limited to Argentina, Guatemala, Brazil, Mexico, Chile, Colombia, Peru, Costa Rica, and other destinations.

If a package is delayed by customs, the additional time required for clearance is outside Goofy Cozy's control.

4. Customs Duties, Taxes & Import Fees

Depending on the destination country, your order may be subject to:

  • Import duties

  • Customs duties

  • VAT or other local taxes

  • Customs processing fees

  • Brokerage or handling fees

  • Other charges imposed by the destination country

Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and may be the responsibility of the recipient.

Goofy Cozy does not control the amount of customs duties, taxes, or fees imposed by the destination country.

Customers are responsible for complying with the import requirements applicable in their country.

5. Customer Information & Customs Documentation

Customers are responsible for providing accurate and complete shipping information, including:

  • Full name

  • Delivery address

  • Postal/ZIP code

  • Phone number, when required

  • Email address

  • Any other information required for customs clearance

If customs authorities or the carrier request information or documentation from the recipient, the customer should provide it promptly.

Failure to provide the required information or complete a required customs procedure may result in additional delays, return of the package, storage fees, or other consequences imposed by the carrier or destination authorities.

6. Delays Beyond Our Control

Once an order has been dispatched, delivery may be affected by circumstances beyond our reasonable control, including:

  • Customs inspections or clearance procedures

  • Import restrictions or regulations

  • Carrier delays

  • Postal service disruptions

  • Severe weather

  • Natural disasters

  • Public holidays

  • Strikes or labor disruptions

  • Incorrect or incomplete recipient information

  • Recipient unavailability

  • Government restrictions

  • Other unforeseen circumstances affecting international transportation

In these situations, the estimated delivery timeframe may be extended.

We will make reasonable efforts to assist customers in tracking delayed shipments and communicating with the relevant carrier when necessary.

7. Tracking Information

Tracking information may take some time to become active after an order has been dispatched.

In some destinations, tracking updates may become less frequent while the package is being transferred between international carriers or undergoing customs processing.

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

8. Delayed Shipments

If your order has exceeded the estimated delivery timeframe, please contact us so that we can review the shipment status.

Please understand that an estimated delivery timeframe does not constitute a guaranteed delivery date, particularly for international shipments.

Where a delay occurs, Goofy Cozy will make reasonable efforts to assist in locating and resolving the shipment.

Nothing in this Shipping Policy limits any mandatory consumer rights or remedies that may apply under the laws governing your purchase.

9. Returned or Refused International Packages

If a package is returned to us because the recipient:

  • refused delivery,

  • failed to collect the package,

  • failed to provide required customs information,

  • failed to pay applicable import charges,

  • provided an incorrect or incomplete address, or

  • otherwise failed to complete a required delivery or customs procedure,

additional shipping or handling costs may apply before the package can be reshipped.

If the applicable law permits the order to be refunded instead of reshipped, any refund will be handled in accordance with our Refund Policy and applicable consumer protection laws.

10. Address Changes

Please contact us as soon as possible if you entered an incorrect shipping address.

Once an order has been processed or shipped, we cannot guarantee that the address can be changed.

If an address cannot be changed and the package is returned to us, additional shipping costs may apply for reshipment where permitted by applicable law.

11. Lost or Damaged Packages

If your package appears to be lost, damaged, or significantly delayed, please contact us with your order number and tracking information.

We will review the shipment with the carrier and take reasonable steps to assist with the investigation.

Claims and remedies relating to lost or damaged shipments will be handled according to the applicable carrier terms and applicable consumer protection laws.

12. Contact Us

If you have questions about your shipment or need assistance with a delayed order, please contact us through the contact information provided on our website.

When contacting us about an order, please include your order number so we can assist you as efficiently as possible.

Important: Shipping times displayed on Goofy Cozy are estimates and may be extended by customs clearance or other circumstances outside our reasonable control. By placing an international order, customers acknowledge that destination-country import procedures may affect the final delivery time and that applicable import duties, taxes, and fees may be charged by the destination country.